Frequently Asked Questions

Q. What is included in $25 general admission?

A. The general admission includes the JJ SPA outfit, 2 small towels, locker key and the access to all facilities for 3 hours. Wifi and parking are free.

Q. What is JJ Spa business hour?

A. JJ Spa opens at 10am and close 9pm everyday. Holiday hours is same except Chistmas and New year. Google business hour will be always updated. We start cleaning after 8:30pm so please ensure light noise of cleaning might be caused around closing time.

Q. What should I bring?

A. We recommend that you bring your own swimsuit for soaking baths in case you don’t want to be naked. The hot tubs and steam saunas are separated by gender. If you do not want to be barefoot, we advise you to bring clean socks for the indoor areas. Sandals or flip flops are for the wet areas only. We also sell soap, body wash, scrub mitten, beauty mask, shampoo and conditioner.

Q. Should I reserve a spot for a general admission?

A. No, You can walk-in for just only spa entrance but please expect waiting when all locker keys are taken on weekends. Online booking is recommended to reduce check-in process but not required.

Q. Can I get a tour of your facility?

A. We do not provide tours to the public to maintain the privacy, comfort, and safety of our guests. We ask you to explore our website for more information or give us a call or e-mail. We thank you for your understanding.

Q. Can I bring my children to the facility?

A. Children under the age of 6 are not permitted in the facility without any exception. Children under the age of 11 and seniors over 75 must be accompanied by same gender guardian.

Q. What is the dress policy?

A. JJ Spa provides comfortable outfit to all our guests. The purpose of the outfit is to absorb sweat in the heated saunas. Please ensure you should return the given outfit and towels when you check-out. In the wet area which has hot bath or steam sauna, mostly nudity because it’s gendered area. Bathing suit is your option.

Q. What is the cell phone policy?

A. Cell phone is not allowed in all the bathing areas and inside the saunas. Our guest must keep the cell phone ring to minimum or on silent. Speakerphone usage is prohibited in all areas.

Q. What is the footwear policy?

A. Shoes are not allowed inside the facility. JJ Spa is a barefoot facility as the floor is heated. Shoes could be secured inside the locker. Slippers or flip-flops are only allowed in the wet area.

Q. What to do if I see other guests being disruptive?

A. We are doing our best to maintain the relaxing environment. We urge you to report it to our staff members or the front desk immediately. Disruptive guest will be given a warning. If the disruptive behavior continues after one warning, the guest will be asked to leave the facility without refund.